Connection Guides
At Net Idea, helpful and friendly technical support is our number one priority for our valued customers. Our staff will work with you to make sure you get the most out of what the internet has to offer. Whether you get an invalid password or your modem won't dial, we'll make it work for you.
Live technical support is available from 9:00 am until 5:30 pm Monday to Friday, and Saturdays from 10:00 am until 4:00 pm, Pacific Standard Time (PST). Please call 352-3512 or toll-free 1-888-352-3512 to speak with a member of our customer care staff.
After hours? E-mail us with details of the problem you are having to tech@netidea.com and we will help you with solutions within 24 hours.
Support Guides
The support guides listed here may be able to give you the answer you need to a common connection issue: