High Speed Internet FAQ
Our FAQ section offers answers to the most common questions regarding our ADSL high speed internet service. Please review the list of questions below - the answer you need may already be there. If you have a question that isn't on our list, please contact us!
Do I have to have a phone line?
Yes, you require a phone line either through TELUS, or a CLEC (Competitive Local Exchange Carrier) providor to have ADSL service with us. If you have your local service through a CLEC providor, make sure they provide your L1LXXu number which ensures the service is connected properly. If you wish to not have a phone line, we may have alternatives for you to consider. Contact us to discuss your options. .
Can I be on the internet and the telephone at the same time?
Yes, ADSL is high speed internet that works on your phone line. It works at a higher frequency than voice communication, which is why filters are required on each phone in your house. The ADSL modem creates noise on the phone line and these filters eliminate that noise.
How many hours can I be online for?
There is no limit to how long you can be online. ADSL is always on, as soon as you turn on your computer it is connected to the internet. The only limitation is amount of transfer. You are only allowed 10GB of information to travel over the network. This includes uploading and downloading. The average user that surfs the web, downloads email and once in awhile downloads a song, will never get there. The main problem comes when someone uses file sharing software (ie. Limewire, Bittorrent, etc) as these programs allow files to be uploaded and downloaded from your computer. Another main cause of exceeding your transfer limitation is by maintaining an unsecure Wireless Network (Wi-Fi). This allows a person to use your Internet connection for free, and you become responsible for the additional transfer. The only way to not go over your usage is to make sure you don’t use these types of programs or turn them right off so no one can download from your computer, and ensure you have your Wireless Network secured.
Why choose high speed ADSL?
It's always on, so it's there when you need it. 30 times faster than dial-up, ADSL allows websites, images, video and other web content to load quickly. ADSL uses your phone line, but unlike dial-up you can still use your phone line to make calls when you're online. If you have more than one computer, the connection can be shared between them.
What is ADSL?
Short for asymmetric digital subscriber line, the technology allows data to be sent over existing copper telephone lines. A special modem is used to connect your existing phone line to your computer to access the connection.